Customer Complaint Management

Service business not only consist of an ability to serving customer but also an ability to handle customer complains. If the service provider is well trained and knowledgeable in dealing with this complains, an opportunity to change complaints into errors correction arise. This will help improve their performance and a better complains handling for a successful business. The course aims to enable participants to understand the principles and be professional in dealing with complaints. Participant will learn how to deal with problem using past experience and improve attitude at workplace.